Terms of Service

1. Agreement to Terms

By accessing or using the services provided by ZOVA Automation ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all visitors, users, and others who access or use our services, including our AI-powered automation solutions, consulting services, and any related software or platforms.

2. Description of Services

ZOVA Automation provides AI-powered infrastructure and automation solutions for B2B companies. Our services include but are not limited to:

• Custom AI automation development and implementation
• Business process optimization and workflow automation
• Integration services with existing systems and platforms
• Ongoing support and maintenance of automation solutions
• Consulting and strategic advisory services

The specific scope of services will be outlined in individual service agreements or statements of work entered into between ZOVA Automation and each client.

3. User Accounts and Registration

To access certain features of our services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activities.

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the services in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the services or related systems
• Use the services to transmit malware, viruses, or other harmful code
• Interfere with or disrupt the integrity or performance of the services
• Reverse engineer, decompile, or disassemble any aspect of the services
• Use the services to compete with ZOVA Automation or develop competing products
• Resell, sublicense, or redistribute the services without our written consent

5. Intellectual Property Rights

Our Intellectual Property

The services, including all content, features, and functionality, are owned by ZOVA Automation and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Client Data

You retain all rights to any data, content, or materials you provide to us in connection with the services ("Client Data"). By providing Client Data, you grant us a limited license to use, process, and store such data solely for the purpose of providing the services.

Custom Developments

Unless otherwise specified in a separate agreement, any custom automations, workflows, or solutions developed specifically for you shall be owned by you upon full payment. However, we retain ownership of our underlying tools, methodologies, and pre-existing intellectual property.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the engagement. This includes, but is not limited to:

• Business strategies, plans, and financial information
• Technical specifications, algorithms, and source code
• Customer lists and contact information
• Trade secrets and proprietary processes

Confidentiality obligations shall survive termination of these Terms for a period of three (3) years.

7. Payment Terms

Payment terms, including fees, billing cycles, and payment methods, will be specified in the applicable service agreement or statement of work. General payment terms include:

• All fees are due as specified in the applicable agreement
• Late payments may incur interest at a rate of 1.5% per month
• You are responsible for all applicable taxes
• Fees are non-refundable unless otherwise specified

We reserve the right to suspend services for accounts with overdue payments exceeding thirty (30) days.

8. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. However, we do not guarantee specific results or outcomes.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the services will be uninterrupted, error-free, or completely secure.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZOVA AUTOMATION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

Our total cumulative liability for any claims arising from or related to these Terms or the services shall not exceed the amounts paid by you to ZOVA Automation during the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless ZOVA Automation, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your use of the services
• Your violation of these Terms
• Your violation of any third-party rights
• Your Client Data or other content you provide

11. Termination

Either party may terminate the service relationship by providing written notice as specified in the applicable service agreement. Upon termination:

• You must pay all outstanding fees for services rendered
• We will provide reasonable assistance to transition your data
• Confidentiality obligations survive termination
• Sections that by their nature should survive will remain in effect

We may immediately terminate or suspend your access to the services if you breach these Terms or engage in conduct that we determine is harmful to our business or other users.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or the services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the services after such changes constitutes acceptance of the new Terms.

14. General Provisions

Entire Agreement: These Terms, together with any applicable service agreements, constitute the entire agreement between you and ZOVA Automation regarding the services.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.

Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

ZOVA Automation
Email: [email protected]