Privacy Policy
Last updated: February 7, 2025
1. Introduction
ZOVA Automation ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, company name, and job title
- Account Information: Username, password, and account preferences
- Business Information: Company size, industry, revenue range, and business challenges
- Communication Data: Messages, feedback, and correspondence with us
- Payment Information: Billing address and payment method details (processed securely through our payment providers)
Information Collected Automatically
When you access our services, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
Information from Third Parties
We may receive information about you from third parties, including:
- Business partners and integration platforms
- Marketing and analytics providers
- Publicly available sources
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our services
- Communication: To respond to inquiries, send updates, and provide customer support
- Personalization: To customize your experience and provide relevant content
- Analytics: To understand usage patterns and improve our offerings
- Marketing: To send promotional materials (with your consent where required)
- Security: To detect, prevent, and address technical issues and fraud
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To manage our business, including billing and account management
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
| Legal Basis | Description |
|---|---|
| Contract Performance | Processing necessary to fulfill our contractual obligations to you |
| Legitimate Interests | Processing for our business purposes that don't override your rights |
| Consent | Processing based on your explicit consent for specific purposes |
| Legal Obligation | Processing required to comply with applicable laws |
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, including:
- Cloud hosting and infrastructure providers
- Payment processors
- Analytics and marketing platforms
- Customer support tools
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety.
With Your Consent
We may share information for other purposes with your explicit consent.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information and improve our services. Types of cookies we use include:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track activity across sites to deliver relevant advertising
You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:
- The duration of our relationship with you
- Legal obligations requiring data retention
- Statute of limitations for potential legal claims
- Business necessity for the information
When information is no longer needed, we securely delete or anonymize it.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You may request a copy of the personal information we hold about you in a commonly used, machine-readable format.
Correction
You may request that we correct inaccurate or incomplete personal information.
Deletion
You may request that we delete your personal information, subject to certain exceptions.
Restriction
You may request that we restrict processing of your personal information under certain circumstances.
Objection
You may object to processing of your personal information based on legitimate interests.
Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country.
When we transfer data internationally, we implement appropriate safeguards, such as:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with appropriate security measures
- Compliance with applicable data transfer frameworks
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
12. Third-Party Links
Our services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.
13. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information below.
14. European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:
- The right to lodge a complaint with a supervisory authority
- The right to data portability
- The right to object to automated decision-making and profiling
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
ZOVA Automation
Email: [email protected]
For privacy-specific inquiries, you may also reach us at: [email protected]